We are a business comprised of virtual assistants whose sole purpose is to enhance your business operations.  Our assistants are typically well-educated, fluent English speakers who have undergone a rigorous vetting process as well as an in-depth training and testing program.  All club assistants are supervised by talented Operations Managers and have a team that they can rely on for help. Our assistants are compensated at higher-than-market salaries, and incentivized by your happiness!

We believe that in the business space, assistants need to be dedicated in order to deliver high quality. Therefore, your club assistants are dedicated to your account, and so while 24/7 coverage is available, it’s not our main offering. All club assistants, by default, are available 8 hours a day, 5 days a week. You choose the 8 hour window, and that window can be anytime, but it must be a “solid” block, i.e. no breaking up the 8 hours. Speak with us if you’d like to enquire about different coverage options (8/7, 16/5, 16/7, 24/5, 24/7).

Data privacy is central to decisions we make. We use bank-level security, and best-in-class services to keep your data secure.

• Payments. Your payment information is stored with Stripe, a leading global payments processing company that powers companies like Google, Amazon, Slack, Zoom and Lyft. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification in the payments industry. All card numbers are encrypted at rest with AES-256-bit encryption keys. In transit, Stripe forces TLS encryption on all data.

• Payments Made On Your Behalf. We have a proprietary system that enables us to make payments on your behalf, without ever giving a third party access to your payment information. We charge the card on file with Stripe, and generates virtual credit cards to make purchases on your behalf. These cards only live for one transaction.

• Credentials. Any credentials exchanged with us are handled by Google Cloud’s Secret Manager, a best-in-class credential management system, and any data interchanged with Secret Manager are encrypted in transit with TLS, and at rest this data is encrypted with AES-256-bit encryption keys

• Club Assistants. All human agents associated with us have signed strict non-disclosure agreements, and data security agreements. Data is only viewed by essential parties, and every human agent that interacts with customer data undergo training & certification on data security best-practices. Access logs and monitoring software are also employed to track human agent conduct.

We impose a Credit/Debit Card Payment Processing Fee, which is $35 USD per client per month. For clients who use ACH and comparable bank transfer options, this processing fee is waived. Wing levies this processing fee to offset our average cost of clients using a Credit or Debit card to pay for services. As our chargeable amounts are quite large, we must do this in order to continue providing high quality services at the price point that we offer.

We are primarily located in Pennsylvania.  We strive to hire the best people in and outside of the United States.

You can use your club assistant for business from anywhere in the world, while travelling, or while in your own home. The only limitation here is that the club and your club assistant are only able to communicate with you and other third parties in English, though, we will try our best.

We have the following methods available at this time:

• Dedicated company & assistant phone number (calls & texts)

• Email (available on request) 

• Have a 30-60 minute meeting with us to discuss your business’ needs.

• Get set up with your club assistant while we get our club assistant set up with you.

• Deploy your club assistant to your array of tasks!